To remove users from your multi-seat license, log in to My Account.
Once logged in, choose "Licenses & Subscriptions":
If you have multiple licenses, choose the one you want to transfer by clicking (Manage License):
Click on SmartDraw User Administration:
On the Manage Online Users Page select the user(s) you want to remove and click Remove User:
On the Remove User Options dialog, choose an appropriate option. Click "Yes, Proceed":
Delete the user: This will delete the user and any documents they have created will be inaccessible by anyone. These documents are not recoverable.
Delete the user and all their data in accordance with GDPR: Delete this user and all of their data including any documents they have. These documents are not recoverable.
Transfer their documents to another user: Move this user's documents to another user. You will be given the option to then delete this user.
Just remove them from the license: Remove the user from this license. They will keep their documents. They will be able to continue using SmartDraw independently from this license. Any documents shared between this user and your team will be un-shared.